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Alex Return & Warranty Policies
You can return your Alex for a refund within 30 days of receipt. Call our customer support at 1-888-670-7288 for a return authorization number.
- Your Alex is not eligible for return and refund after the 30-day return period has expired.
- A 10% restocking fee will be charged to customers returning a non-defective device.
- Customers are responsible for all shipping and handling charges for a non-defective device return. We will pay the return shipping costs if the return is a result of our error.
Please note: if you do not call for a return authorization number and send the Alex to the wrong return center, no refund will be provided and your Alex will not be returned to you.
To return your Alex within 30 days of receipt:
- Prepare Alex for shipping: Please place your Alex in the original packaging and be sure to include all manuals and accessories.
- Print a mailing label: Contact Alex Support to receive an RMA number for your return. Your Alex must be returned with a valid RMA number using a traceable shipping method.
- Give return package to the shipper: Please wrap the package securely, add the return RMA number to the package, and send it to our repair and return facility address:
Spring Design Customer Support
1021 Yosemite Drive
Milpitas, CA 95035
Receiving a Refund
We will request a bank refund after we receive and process your return. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Canceling your Order
You have up to 24 Hours to cancel your order for a full refund. Please call customer support at 1-888-670-7288.
Your Alex is covered by a One-Year Limited Warranty. Spring Design Inc. warrants the Alex eReader product against defects in material and workmanship under normal use for a period of one year from the date of original purchase by the original end-user purchaser. A dated purchase receipt is required. For specific instructions on how to obtain warranty service for your product, please contact us at 1-888-670-7288.
Contact UsTo reach Alex Support via phone or e-mail, please visit the Contact Us page on the www.springdesign.com website. You can also reach us by calling the following number inside the United States: 1-888-670-7288 between 8:30am – 5:30pm PST Monday – Friday.
Thank you for purchasing Alex® — we hope you enjoy the most advanced eReader on the market today. Please take a few minutes to register your product at https://www.springdesign.com/us/protected/device/deviceRegistration.action
You will need to register your device to take advantage of other Spring Design services such as
- SW upgrades - allows us to contact you with Free SW upgrades or product notifications
- Warranty – allows us to activate your Alex warranty
- Proof of Ownership - provides a record in case of product loss or theft